If you do not receive a confirmation email from us:
When you place an order via our company website, our system sends out an automatic email confirming the content of your order. Additionally, you should also receive a separate email from our Sales Department within 24 hours, which officially confirms the order.
After receiving the automatic reply email from the system, if you do not hear from the Sales Department within 24 hours confirming your order or in response to your inquiry, there is a possibility your order has not been processed or completed due to unforeseeable system errors.
If that is the case, please email us at sales[at]proeditjapan.co.jp (please replace [at] by @) to notify that you have not received a response from us.
Alternatively, we can be reached at PEJ9999[at]proeditjapan.co.jp (please replace [at] by @).
We apologize for any trouble. Your kind attention to the above would be highly appreciated.